Read about our organisation

NAVSM 2021-2024

Our Strategic Objectives


To support and develop best practice in volunteer management in the NHS and Healthcare, enhancing the experience of patients, carers, the public, volunteers and staff.


At NAVSM we are proud of our progress providing support to volunteer service staff for over 50 years and more recently, achieving the goals set out in our 2015-2020 strategy. During this period there have been many positive changes in healthcare volunteering, but with this also many challenges affecting the sector, none more so than the impact of Covid_19. At NAVSM we understand that successful volunteering can only happen through the dedication, hard work and commitment of voluntary service staff, our NEC members are experts by experience and can empathise with the challenges faced by our members. To achieve a greater understanding and wider recognition we encourage active NAVSM membership, for voluntary service staff to come together to be the strong voice of volunteering in healthcare.

Our aims for 2021-2024 are ambitious but we realise the scale of the challenges being faced by our colleagues and that now, more than ever, NAVSM has a key role to play in championing, supporting and developing voluntary service staff in healthcare.

Our Vision

Voluntary service staff are recognised, respected and valued for their contribution in healthcare, where through networking and sharing of knowledge, skills and expertise they are encouraged and inspired to be the best they can be.



Process Improvement

People Development

Partnership Working


To establish NAVSM as the association of choice to champion, support and develop volunteer service staff in healthcare

To encourage, inspire and support voluntary service staff to become the best they can be, inspired to be next generation of volunteer leaders in healthcare

To develop effective working relationships with national healthcare volunteering strategic partners, representing the voice of NAVSM members and working collaboratively for the benefit of voluntary service staff


  • Expand NAVSM reach to attract members from all voluntary healthcare sectors in England
  • Update NAVSM processes & ensure accessibility to members
  • Promote the benefits of joining NAVSM
  • Introduce new technology and communication methods, including social media activity to provide effective engagement with NAVSM members
  • Identify and implement innovative ways to enable voluntary service staff to access development opportunities
  • Expand local hub groups and increase National NAVSM engagement meetings to increase member engagement and peer to peer support
  • Explore accessible opportunities that exist to support the development of voluntary service staff, act as a conduit to link members to quality training
  • Share best practice from across all healthcare sectors, providing effective links for the benefit of service development and best practice in volunteering
  • Champion the role of all voluntary service staff from all healthcare backgrounds to promote their work
  • Representation of the collective views of NAVSM members nationally, feedback promptly to ensure members are updated on any outcomes
  • A consistent approach to voluntary services in healthcare to ensure volunteer service staff are afforded appropriate resources, respect and are valued for their contribution.

Information + Support


Get Involved





Web Design by Echo