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Problem Solving

Tips on Problem Solving
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There may be times when problems arise with a volunteer which, if they were a member of staff, would be addressed through a grievance or disciplinary procedure. However, grievance and disciplinary policies for paid staff are not appropriate to be used when dealing with complaints from or about a volunteer. There should be a separate problem-solving procedure specifically for volunteers, written using clear, non-jargon, plain English language.

Volunteers have the same legal rights as the general public (for example, health and safety and data protection), but they are not covered by employment legislation.
Having a problem-solving procedure specifically for volunteers helps to ensure that volunteers are treated fairly, are not discriminated against, understand how to complain, and what their rights are if a complaint is made against them. It also creates consistency and demonstrates the organisation’s commitment to volunteer management best practice.

More information can be found at https://www.ncvo.org.uk/ncvo-volunteering/if-volunteering-goes-wrong

For more information about problem solving or complaints procedures please contact your local NAVSM hub

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