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Problem Solving

Tips on Problem Solving

There may be times when problems arise with a volunteer which, if they were a member of staff, would be addressed through a grievance or disciplinary procedure. However, grievance and disciplinary policies for paid staff are not appropriate to be used when dealing with complaints from or about a volunteer. There should be a separate problem-solving procedure specifically for volunteers, written using clear, non-jargon, plain English language.

Volunteers have the same legal rights as the general public (for example, health and safety and data protection), but they are not covered by employment legislation.
Having a problem-solving procedure specifically for volunteers helps to ensure that volunteers are treated fairly, are not discriminated against, understand how to complain, and what their rights are if a complaint is made against them. It also creates consistency and demonstrates the organisation’s commitment to volunteer management best practice.

More information can be found at

For more information about problem solving or complaints procedures please contact your local NAVSM hub


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